Privacy Policy

1. Who We Are

Sabzghar is an online plant nursery founded in 2015 and based in Pattoki, District Kasur, Punjab, Pakistan. When this policy refers to "Sabzghar", "we", "us" or "our", it means Sabzghar and its team responsible for processing your personal data.

This Privacy Policy applies to all personal information collected through our website (sabzghar.pk), our WhatsApp business channel, our social media pages and any other channels through which you interact with us.

2. Information We Collect

We collect the following categories of personal information:

Information you provide directly:

• Full name and contact details (email address, phone number)
• Delivery address and city
• Order history and preferences
• Messages and queries sent to us via WhatsApp, email or our contact form
• Reviews or feedback you submit on our website

Information collected automatically:

• IP address and approximate geographic location
• Browser type, device type and operating system
• Pages visited, time spent on pages and click behaviour
• Referring website or search terms used to find us
• Cookie data (see Section 4 below)

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing, fulfilling and delivering your orders
• Sending order confirmations, dispatch notifications and delivery updates
• Responding to your queries and providing customer support
• Sending you plant care tips, newsletters and promotional offers (only with your consent)
• Improving our website, product range and customer experience
• Detecting and preventing fraud, abuse or unauthorised access
• Complying with legal and regulatory obligations
• Resolving disputes and enforcing our terms and conditions

We rely on legitimate interest and contractual necessity as our legal bases for processing your data. Where we use your data for marketing communications, we rely on your consent, which you can withdraw at any time.

4. Cookies and Tracking

Our website uses cookies — small text files stored on your device — to improve functionality and user experience. Here is what we use:

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of our website, including your ability to place orders.

5. Sharing Your Information

We do not sell, rent or trade your personal information. We may share your data with trusted third parties only where necessary:

• Courier and logistics companies — your name, address and phone number are shared with our delivery partners to complete your order
• Email and SMS service providers — used to send you order updates and newsletters
• Analytics providers — anonymised browsing data is shared with Google Analytics to help us improve our website
• Legal authorities — we may disclose information if required by Pakistani law, court order or to protect the rights and safety of Sabzghar or others

All third parties we work with are contractually required to keep your data confidential and to use it only for the specific purpose we share it for.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These include:

• HTTPS encryption on all pages of our website
• Secure, access-controlled servers for data storage
• Limited access to personal data, restricted to team members who need it to do their job
• Regular security reviews and updates to our systems

Despite our best efforts, no data transmission over the internet can be guaranteed as 100% secure. If you believe your data has been compromised, please contact us immediately at hello.sabzghar@gmail.com.

7. Data Retention

We retain your personal information for as long as is necessary to fulfil the purpose for which it was collected:

• Order records are retained for 7 years for tax and legal compliance purposes
• Customer support communications are retained for 2 years
• Marketing consent records are retained until you withdraw consent
• Website analytics data is anonymised after 26 months

You may request deletion of your personal data at any time (subject to legal retention requirements) by emailing us at hello.sabzghar@gmail.com.

8. Your Rights

You have the following rights regarding your personal information:

• Right to access — request a copy of the personal data we hold about you
• Right to correction — request that inaccurate or incomplete data be corrected
• Right to deletion — request that we delete your personal data (subject to legal obligations)
• Right to withdraw consent — opt out of marketing communications at any time via the unsubscribe link or by messaging us
• Right to object — object to the processing of your data in certain circumstances

To exercise any of these rights, contact us at hello.sabzghar@gmail.com. We will respond within 30 days.

9. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any updates will be published on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

For significant changes that affect how we use your data, we will notify you via email or a prominent notice on our website.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please get in touch: